Mobile Phones pt2
by Stephen on Apr.20, 2011, under Rant
I bore everyone at work with this so why not the internet too
So much for loyalty
As I mentioned in my last post I have a nice loyalty discount n my contract, a “reward” for not cancelling my account when I didn’t need it.
Turns out they don’t really value loyalty and if I choose to upgrade to the phone I want not only do I need a bigger contract or an upfront payment, I’d lose the so called loyalty discount.
The best upgrades can do is a £35 a month contract on the Desire S (as the Neo isn’t available till july) or a £25 a month with £90 up front, considering the contract’s only costing me £5 that’s really not going to happen I may have been happy with 25-discount + £90 but more than I’m paying for 2 contracts just for one? not a chance.
What’s stupid is I’m sat on a price comparison site looking at a £20 a month contract on that phone with the same provider, no cashback, just a simple contract and free phone, umm its a bit of a no brainer really.
I did kind of expect to lose the discount, but its not a good way of rewarding people for choosing to stay with you, if I’d renewed on line I could save £6 on my bill… my bill that costs £5? no obviously they’d take the £10 discount off me and replace it with £6, so not only would I not get a new phone out of that I’d end up paying more and getting nothing in return.
Looks like that contract is going and I’ll wait and see what’s on offer when my main contract is upgradeable, maybe the neo will be out and run at a decent pace at a decent cost too!
I’m still curious how much it’ll cost just to use my free contract and pay for my use, instead of this rubbish where I’m paying an upfront fee every month for minutes and texts I just don’t use.
